FREQUENTLY ASKED QUESTIONS
HOW DO I REGISTER?
There are a few different ways to register. The quickest and easiest is to register through our website using a credit card (Visa/MasterCard). Just go to the sport you are interested in and click on “register for a league” on the right side of the page. Then click on the register button. The first thing you need to do on our site is to create a login by signing up on the site for the first time. This is different than your registration login, but once you sign in for the first time it will connect with your registration login. You can sign up and create a login by either connecting through Facebook or creating your own username and password.
After you have created a login you can then register through the site through your previous registration login. There can be a combination of payments, but it must all come together and must be the total amount.
WHAT IF I DON’T HAVE A TEAM?
In most of our leagues, we offer both team and individual registration. If you go to the sport of your choice and click on “register for a league” you will see two different prices. The lower of the two is for individual registration. If you sign up as an individual we will place you together with other individuals that sign up to form a team that way. If the price on the right-hand side says “N/A,” that means we do not offer individual signups for that league. Another way to try and get on a team is by posting a message on our Facebook page or entering our Free Agent Portal.
HOW DO I GET THE SAME INDIVIDUAL TEAM AS A FRIEND OF MINE?
If you are signing up as an individual we can get you and your friend(s) on the same team depending on availability. If you register through our website there is a question on the registration form that asks, “Is there anyone else’s team you would like to be on.” Fill in your friend(s) name there. You can also always email us before we put the teams together (at least one week before the league starts).
HOW OLD DO YOU HAVE TO BE TO PARTICIPATE?
In order to attend any of our social events or leagues, you must be at least 18 years old.
WHAT IS THE DEADLINE TO REGISTER FOR OUR LEAGUES?
There is no deadline for any of our leagues. We treat them all on a first-come, first-serve basis. We offer no preferential treatment. Whenever all of our allotted space fills up, is when we cut off registration. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn’t mean it won’t fill before the afternoon.
WHEN CAN I EXPECT TO HEAR ABOUT THE TEAM OR SCHEDULE FOR THE LEAGUE I SIGNED UP FOR?
We typically send out all schedules via email and post them on the website about one week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear a couple of days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams to put together.
HOW LONG IS THE SEASON?
Most of our leagues consist of an 8 game regular season plus playoffs. Some leagues are shorter but will be specifically denoted. Many leagues will state a guaranteed number of games, which includes the regular season plus at league one regular-season game. For example, if a kickball league states guaranteed 9 games that means eight regular seasons followed by at least one playoff game.
HOW LONG DO WE PLAY FOR?
Most of our leagues run between 45 minutes to one hour. We list a window of time that each league runs for, and you will within that time frame. Your game times will rotate each week throughout the season. Games for times sports (kickball, flag football, volleyball) can be either 20, 22, or 25-minute halves depending on the league/sport. Consult us directly for league specifics.
WHAT HAPPENS IF A LEAGUE GAME RAINS OUT?
We make up all cancelled games by adding them to the end of the regular season schedule. If there is inclement weather or potential for cancellation, we update the weather alerts on our homepage and your league page. If a league is cancelled we begin by emailing and calling everyone that we have contact information for. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. We will inform all players about how we plan on making up the cancelled game.
WHAT IF I DON’T HAVE ALL MY TEAMMATES INFORMATION?
In order to register, we only initially need the captain’s information. In the confirmation email, there will be a link to have players add themselves to the online roster and also to create a profile on our website. We consider the waiver form that everyone fills out at the league to be your final roster. Make sure everyone that is on your team fills out completely and signs the waiver form.
CAN WE CHANGE OUT A TEAM NAME?
We can change a team’s name at any point in the season. Just email us the change and we will make the adjustment.
WHAT IS YOUR REFUND POLICY?
Unfortunately, we will not be able to provide refunds for any registrations effected by the COVID-19 outbreak and restrictions being placed on our ability to deliver our services during this time. If interruptions in programs occur due to the current situation we will provide postponements and/or credits rather than refunds.
WHAT ARE YOUR TERMS & CONDITIONS?
Absolutely NO refunds, credits, vouchers, or transfers to a future season, no matter the circumstances (which also includes, but is not limited to illness and injury), within one week of the originally posted start date of the league or class. There will be a $25 cancellation fee for individuals/free agents and a $50 cancellation fee for teams for ALL refunds requested more than seven days prior to the originally posted start date of the league or class. Any refunds requested seven days or less before the league is scheduled to start will be issued no refunds, transfers, or credits. There will be a $20 fee for any returned checks. The 2% registration fee is non-refundable even in circumstances where a league or event is canceled.
ALL SOCIAL EVENTS/PARTIES/OUTINGS ARE NON-REFUNDABLE, NO MATTER THE CIRCUMSTANCES.
*Please Note: If you have paid a 25% deposit for your team you have a temporarily reserved team. You have 14 days from the date of your deposit/purchase to pay off your remaining balance. Log in to your online account to pay off your outstanding balance. By selecting/choosing the deposit option, you are promising to pay off your remaining balance, and you are also authorizing Columbus Sport & Social, LLC. to charge any outstanding balance at the end of 14 days after the date of your deposit to the card initially used for registration. Failure to pay off the balance will lead to removal from the league and no refunds. Once all balances have been paid in full your team spot will be officially secured in your league. This does not apply if you have paid in full.